Privacy

Last updated: February 18, 2026

Sparktica LLC, operating RoomPivot ("RoomPivot," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

1. Information We Collect

We collect information about you in various ways when you use our Services. The information we collect falls into the following categories:

1.1 Information You Provide to Us

Account Information When you create an account, we collect:

  • Name

  • Email address

  • Password (encrypted)

  • Company name (optional)

  • Phone number (optional)

  • Job title or role (optional)

Billing Information When you subscribe to a paid plan, we collect:

  • Billing name and address

  • Payment method information (processed and stored by Stripe, our payment processor)

Note: We do not store complete credit card numbers on our servers. Payment information is transmitted directly to and stored by Stripe in accordance with PCI DSS requirements.

Team Member Information When you invite team members:

  • Email addresses of invited team members

  • Names of team members

  • Role assignments (Admin or Team User)

User Content When you use the Services, we collect:

  • Images and photographs you upload ("Input")

  • Text prompts and descriptions

  • AI-generated images and visualizations ("Output")

  • Project names and organizational information

  • Settings and preferences

Communications When you contact us, we collect:

  • Email correspondence

  • Chat messages with support

  • Feedback and survey responses

1.2 Information Collected Automatically

Usage Information We automatically collect information about how you interact with our Services:

  • Pages and features accessed

  • Time and date of visits

  • Time spent on pages

  • Click and navigation patterns

  • Search queries within the Services

  • Generation requests and credit usage

  • Feature utilization statistics

Device and Browser Information

  • IP address

  • Browser type and version

  • Operating system

  • Device type (desktop, mobile, tablet)

  • Screen resolution

  • Language preferences

  • Referring website addresses

Cookies and Similar Technologies We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Services. See Section 7 for detailed information about cookies.

Log Data Our servers automatically record information when you use the Services:

  • Server logs

  • Error reports and crash data

  • Performance metrics

1.3 Information from Third Parties

Payment Processor We receive limited information from Stripe regarding payment transactions, including:

  • Transaction success or failure status

  • Last four digits of payment methods

  • Payment method type

  • Billing information

RB2B

  • Email addresses and business details

Authentication Services (if applicable) If you use single sign-on (SSO) for Enterprise accounts, we may receive:

  • Email address

  • Name

  • User identifier

  • Authentication tokens

We do not receive or store your SSO password.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Maintain the Services

  • Create and manage your account

  • Process your transactions and manage subscriptions

  • Generate AI-powered virtual staging images based on your Input

  • Store and organize your projects and images

  • Provide customer support and respond to inquiries

  • Facilitate team collaboration features

2.2 To Improve and Optimize the Services

  • Analyze usage patterns and trends

  • Identify and fix technical issues

  • Develop new features and functionality

  • Conduct research and testing

  • Monitor and improve system performance

  • Optimize user experience

2.3 To Communicate with You

  • Send transactional emails (account confirmations, password resets, billing notifications)

  • Provide customer support responses

  • Send important service announcements and updates

  • Notify you of changes to our Terms or Privacy Policy

  • Request feedback or participate in surveys (optional)

2.4 Marketing Communications (With Your Consent)

  • Send promotional emails about new features or services

  • Share tips and best practices for using the Services

  • Announce special offers or promotions

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at https://www.roompivot.com/contact

2.5 For Security and Fraud Prevention

  • Detect, prevent, and respond to fraud, security breaches, or illegal activities

  • Verify your identity

  • Protect the rights, property, and safety of RoomPivot, our users, and the public

  • Enforce our Terms of Service

  • Comply with legal obligations

2.6 For Legal and Compliance Purposes

  • Comply with applicable laws, regulations, and legal processes

  • Respond to lawful requests from public authorities

  • Protect and defend our legal rights

  • Resolve disputes

2.7 What We Do NOT Do with Your Information

We do not:

  • Use your User Content (Input or Output) to train our AI models

  • Use your images for marketing purposes without your explicit consent

  • Sell your personal information to third parties

  • Share your User Content with other users, except when you enable sharing with your team, or the public

  • Use your data for purposes unrelated to providing and improving the Services

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:

3.1 With Your Consent

We may share your information when you explicitly authorize us to do so.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

Payment Processing

  • Stripe (payment processing and billing management)

Cloud Infrastructure

  • Cloud hosting providers for data storage and application hosting

  • Content delivery networks for performance optimization

Communications

  • Email service providers for transactional and marketing emails

  • Customer support platforms for help desk services

Analytics and Monitoring

  • Analytics providers to understand usage patterns

  • Performance monitoring tools

  • Error tracking services

All service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it to provide services to us.

3.3 Team Members

When you invite team members to your account, they will have access to shared projects, images, and account information based on their assigned role and permissions.

3.4 Business Transfers

If RoomPivot is involved in a merger, acquisition, asset sale, bankruptcy, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.5 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders, search warrants)

  • Requests from law enforcement or government agencies

  • National security requirements

  • Other legal obligations

3.6 Protection of Rights

We may disclose information when we believe it is necessary to:

  • Protect the rights, property, or safety of RoomPivot, our users, or the public

  • Detect, prevent, or address fraud, security, or technical issues

  • Enforce our Terms of Service or other agreements

  • Defend against legal claims

3.7 Aggregated and De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you, such as:

  • General usage statistics

  • Industry trends and insights

  • Performance benchmarks

4. Data Retention

4.1 Active Accounts

We retain your personal information and User Content for as long as your account is active or as needed to provide you with the Services.

4.2 Deleted Content

When you delete projects or images:

  • Items are moved to trash for 48 hours

  • After 48 hours (or manual deletion from trash), content is permanently deleted from our production systems

  • Backup copies may persist for up to 90 days before being permanently deleted

4.3 Canceled or Terminated Accounts

After your subscription is canceled or terminated:

  • You have 30 days to download your content

  • After 30 days, User Content may be permanently deleted

  • We may retain certain account information for legal, tax, audit, and business purposes, including:

    • Transaction records

    • Communications history

    • Legal compliance documentation

4.4 Legal Requirements

We may retain information for longer periods when required by law or to protect our legal interests, such as:

  • Tax and financial records (as required by law)

  • Records relevant to ongoing legal proceedings

  • Information necessary to enforce our rights

4.5 Anonymized Data

We may retain anonymized or aggregated data indefinitely for analytics and research purposes.

5. Data Security

5.1 Security Measures

We implement commercially reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction, including:

Technical Safeguards

  • Encryption of data in transit using TLS/SSL protocols

  • Encryption of sensitive data at rest

5.2 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the security of your account credentials and should not share your password with anyone.

5.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law, including:

  • Description of the breach

  • Types of information affected

  • Steps we are taking to address the breach

  • Recommendations for protecting yourself

6. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to:

  • Access the personal information we hold about you

  • Request a copy of your data in a portable format

  • Export your User Content at any time through the Services

6.2 Correction and Updates

You have the right to:

  • Update or correct inaccurate personal information

  • Modify your account information through your account settings

6.3 Deletion

You have the right to:

  • Delete your User Content at any time

  • Request deletion of your personal information, subject to certain legal exceptions

  • Close your account, which will result in deletion of your data as described in Section 4

6.4 Objection and Restriction

You may have the right to:

  • Object to certain processing of your personal information

  • Request restriction of processing under certain circumstances

6.5 Opt-Out of Marketing

You can opt out of marketing communications by:

  • Clicking the "unsubscribe" link in any marketing email

  • Contacting us at https://www.roompivot.com/contact

  • Adjusting your email preferences in your account settings

Note: You cannot opt out of transactional or service-related communications.

6.6 Cookies and Tracking

See Section 7 for information about managing cookies and tracking technologies.

6.7 Exercising Your Rights

To exercise any of these rights, please contact us at https://www.roompivot.com/contact. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

6.8 Right to Lodge a Complaint

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve the Services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

7.2 Types of Cookies We Use

Essential Cookies Required for the Services to function properly:

  • Authentication and security

  • Session management

  • Load balancing

  • Technical functionality

Performance and Analytics Cookies Help us understand how visitors use the Services:

  • Page view tracking

  • Usage statistics

  • Error tracking

  • Performance monitoring

Functionality Cookies Remember your preferences and settings:

  • Language preferences

  • Display settings

  • User interface customizations

Marketing Cookies (with your consent) Used for marketing and advertising purposes:

  • Track marketing campaign effectiveness

  • Deliver targeted content

  • Measure ad performance

7.3 Third-Party Cookies

We may allow third-party service providers to place cookies on your device for analytics and marketing purposes. These third parties have their own privacy policies.

7.4 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies

  • Block third-party cookies only

  • Delete existing cookies

  • Receive notifications before cookies are placed

Note: Disabling essential cookies may affect the functionality of the Services.

Browser-Specific Instructions:

  • Chrome: Settings > Privacy and security > Cookies

  • Firefox: Settings > Privacy & Security > Cookies

  • Safari: Preferences > Privacy > Cookies

  • Edge: Settings > Privacy, search, and services > Cookies

7.5 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. Our Services may not currently respond to DNT signals because there is no industry standard for how to interpret them.

7.6 Analytics and Advertising Opt-Out

You can opt out of certain analytics and advertising services:

  • Google Analytics:

    https://tools.google.com/dlpage/gaoptout

  • Other advertising networks:

    http://www.aboutads.info/choices

  • When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.

8. Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services that are not owned or controlled by RoomPivot. This Privacy Policy does not apply to third-party services.

We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.

Third-Party Services We Use:

9. International Data Transfers

RoomPivot is based in the United States. If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

These countries may have data protection laws that differ from the laws of your country. By using the Services, you consent to the transfer of your information to the United States and other countries.

10. Children's Privacy

The Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use the Services or provide any information to us.

If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately at https://www.roompivot.com/contact

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

You have the right to request:

  • Categories of personal information we collect

  • Specific pieces of personal information we hold about you

  • Categories of sources from which we collect personal information

  • Our business purposes for collecting personal information

  • Categories of third parties with whom we share personal information

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out of Sale

We do not sell personal information as defined by the CCPA. We have not sold personal information in the preceding 12 months.

11.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA rights.

11.5 Authorized Agents

You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authority.

11.6 Verification Process

To protect your privacy, we will verify your identity before processing requests. We may request additional information to verify your identity.

11.7 Response Time

We will respond to verified requests within 45 days, with a possible 45-day extension if necessary.

11.8 Contact for California Residents

To exercise your California privacy rights, contact us at: https://www.roompivot.com/contact

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract: To perform our contract with you (providing the Services)

  • Legitimate Interests: For our legitimate business interests (improving the Services, fraud prevention)

  • Consent: When you provide consent (marketing communications)

  • Legal Obligations: To comply with legal requirements

12.2 Your GDPR Rights

  • Right of access

  • Right to rectification

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Rights related to automated decision-making and profiling

12.3 Data Protection Officer

For GDPR-related inquiries, contact https://www.roompivot.com/contact

12.4 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority.

12.5 Data Transfers

We use appropriate safeguards for international data transfers, such as standard contractual clauses.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this Privacy Policy

  • Provide notice through the Services or via email

  • Give you an opportunity to review the changes before they take effect (for material changes)

Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you should stop using the Services and close your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Sparktica LLC, operator of RoomPivot

https://www.roompivot.com/contact

By using RoomPivot, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Questions about your privacy or data?